Every leader gets it wrong sometimes. We misspeak. We make decisions that land poorly. We overlook impact. The real question isn’t whether mistakes will happen — it’s what we do next. This session explores how repair builds trust, strengthens culture, and moves equity work forward. Participants will learn what happens in the brain during conflict, why people shut down or get defensive, and how leaders can respond in ways that calm—not escalate—the situation. We will break down a simple, practical four-step repair process that leaders can use immediately after tension, miscommunication, or harm. This session is interactive and reflective. Through real-life examples, guided discussion, and practical language scripts, participants will practice what repair actually sounds like. Leaders will leave with clear tools, greater confidence in navigating hard moments, and a framework they can continue using long after the summit ends.
